Processing and Handling

• Most weekday orders received before 1PM PST are shipped the same day.
• Sales tax is charged on California orders.
• Origination: Ships from Los Angeles.

Shipping Options

• Standard: 3-5 Business days (free above $99)
• 2nd Day: 2 Business days (excluded from shipping promotion)
• Next Day: 1 Business day (excluded from shipping promotion)

Free Shipping Promotion

• Orders of $99 or more qualify for Free Standard Shipping within continental U.S.
• Excluded: Alaska, Hawaii, U.S. Territories, Guam, APO. Standard UPS Shipping Rate plus 10% is applied to these destinations.
• Tax and Shipping calculated at checkout.
• Free Shipping calculations do not include shipping charges or sales tax and after sales promotions.

Return Policy

• Items may be returned without reason within 60 days (customer is responsible for paying return freight costs unless item is defective).
• Items must be in unused and saleable condition.
• No returns on discontinued merchandise (except for defects, upon approval).
• No returns on close-out or overstock sale products.

Return Authorization (RA)

• Email us at hello@otimoproducts.com
• Include RA Number and Complete Contact Information
• Refunds are applied to the payment method used and are contingent upon receipt of the product, less shipping and restocking fees.
• All sales final after 60 days.